Outgoing Email Issue - RESOLVED
January 29, 2009 – 7:21 amThe issue with outgoing email has been resolved. Here's a full disclosure on what happened: At 4:46AM on Tuesday, January 27th, our upstream network provider started rejecting all outgoing email at their relay server During the course of the day, a few clients notified DecaTech Support and expressed a concern that some outgoing emails were not being received DecaTech Support confirmed the issue in the late afternoon and determined that it was unable to resolve the issue on the server At 9:30PM the network provider was notified of the issue. For the next 3-4 hours DecaTech Support continued to research the issue and provided the network provider with very specific details at 11:30AM on Wednesday, January 28th, email stopped being rejected by the relay server and started going out Through-out the course of that day, the large queue of email was sent out. Outgoing email returned to real-time at approximately 5:00PM. DecaTech Support was notified by the network provider ...