Archive for January, 2009
Thursday, January 29th, 2009
The issue with outgoing email has been resolved.
Here's a full disclosure on what happened:
At 4:46AM on Tuesday, January 27th, our upstream network provider started rejecting all outgoing email at their relay server
During the course of the day, a few clients notified DecaTech Support and expressed a concern that ...
Posted in Support | No Comments »
Wednesday, January 28th, 2009
After spending large parts of the past several hours on the phone with DecaTech's network provider, I've determined that the issue lies in the connection with the email relay server that our network provider funnels all email thru.
I've given as much info as I can provide from my end, and ...
Posted in Support | 1 Comment »
Tuesday, January 27th, 2009
At this time, an unknown issue is causing outgoing DecaTech email to not be received by the intended recipient(s).
Internal email (sent to other DecaTech clients, or DecaTech itself) is unaffected, along with incoming email.
We are working to resolve the problem, and will report status and when it has been ...
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Wednesday, January 7th, 2009
We've been contacted many times by DecaTech clients over the years on how to deal with the ever growing battle with SPAM. The short answer is that it is nearly impossible to filter out all SPAM and still receive your legitimate email at the same time. It's a never ending ...
Posted in Support | No Comments »