Archive for March, 2010

Server outage – Power issues at Network Facility

Monday, March 15th, 2010

From approximately 7:15AM MDT until 9:40AM on the morning of March 15th, DecaTech clients experienced an interruption in web and mail service. The outage was a major power failure at the data center that the DecaTech server is housed at in Phoenix, AZ. The data center is designed to handle power ...

Server Outage – apology and explanation

Wednesday, March 3rd, 2010

At approximately 2:00PM MT on Tuesday, March 1st... our server stopped being able to respond to requests for all domains that are hosted on it. Basically, the DNS service was down so access to domains for web and mail requests was down. The root cause was an unexpected reboot of ...