Archive for the ‘Support’ Category
Friday, March 11th, 2011
On Wednesday morning, March 8th - all services on our hosting server were unavailable for a period of around 2.5 - 3 hours. Both websites and email services were inaccessible during this outage.
Our network provider, Codero experienced a largescale DDoS attack (Distributed Denial of Service) which caused all traffic into ...
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Wednesday, June 30th, 2010
When you have your DecaTech hosted domain's email forwarded to an external email service like Yahoo!, Gmail or Comcast, your email comes into the DecaTech server, then is forwarded back out to your external email account.
We all receive SPAM on a daily basis. It is unfortunately unavoidable. However, many of ...
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Wednesday, June 9th, 2010
Just a general notice to DecaTech clients that we have been under an internet-wide SPAM attack today, and the server has been running a couple of hours behind due to this.
I've put a few specific blockers in place that have helped, and email is starting to catch up again to ...
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Monday, March 15th, 2010
From approximately 7:15AM MDT until 9:40AM on the morning of March 15th, DecaTech clients experienced an interruption in web and mail service.
The outage was a major power failure at the data center that the DecaTech server is housed at in Phoenix, AZ. The data center is designed to handle power ...
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Wednesday, March 3rd, 2010
At approximately 2:00PM MT on Tuesday, March 1st... our server stopped being able to respond to requests for all domains that are hosted on it. Basically, the DNS service was down so access to domains for web and mail requests was down. The root cause was an unexpected reboot of ...
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Thursday, January 29th, 2009
The issue with outgoing email has been resolved.
Here's a full disclosure on what happened:
At 4:46AM on Tuesday, January 27th, our upstream network provider started rejecting all outgoing email at their relay server
During the course of the day, a few clients notified DecaTech Support and expressed a concern that ...
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Wednesday, January 28th, 2009
After spending large parts of the past several hours on the phone with DecaTech's network provider, I've determined that the issue lies in the connection with the email relay server that our network provider funnels all email thru.
I've given as much info as I can provide from my end, and ...
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Tuesday, January 27th, 2009
At this time, an unknown issue is causing outgoing DecaTech email to not be received by the intended recipient(s).
Internal email (sent to other DecaTech clients, or DecaTech itself) is unaffected, along with incoming email.
We are working to resolve the problem, and will report status and when it has been ...
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Wednesday, January 7th, 2009
We've been contacted many times by DecaTech clients over the years on how to deal with the ever growing battle with SPAM. The short answer is that it is nearly impossible to filter out all SPAM and still receive your legitimate email at the same time. It's a never ending ...
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Tuesday, November 18th, 2008
DecaTech Client Announcement
It appears that DecaTech Support has resolved the issue with sending email to AOL accounts thru the DecaTech server.
The solution is ironic and a little frustrating in that it involved disabling a spam flitering standard protocol that AOL championed to the world about 4 years ago, and that ...
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